In this Weekend Essay, Amanda Newman Smith shares a personal story highlighting the importance of excellent customer service, especially when dealing with vulnerable clients.
Her negative experiences with a paint company and a clock supplier, set against a positive one with NatWest bank, underscores the significance of empathy, clear communication and proactive problem-solving in building trust and loyalty.
Customer Service? That’s often threats. Us vulnerable serfs resign. Threats work.
When received, I know, after 40 years, I’m right!
HSBC? Done
Saxo? Done.
FOS? Done.
Two are caught hiding, ignoring, stonewalling, dodging, or ducking a phone recording until after
evidence has been presented. (I now have the recordings, too late for FCA ‘justice’).
Another two seem to have been caught pants down in wiping out 15 recorded minutes
of material evidence. (It has now been recovered from under the surface of the recording.)
Two of the above studiously ignored a faked-up screenshot from another subsidiary.
One carefully redacted the name (now known) of the faked-up screenshot supplier.
Two carefully ignored a date; Then faked the date to conceal their scam, but are caught in writing.
Caught, they double down. Stonewalling is a Modus Operandi to admit nothing until forgotten.
Another, apparently by accident, produced withheld emails surrounding a call. (Too late for FCA justice)
One, no two, ever desperate, still evade an email from a subsidiary. It confirms rank stupidity in UK.
Two, at least, like to present a law or regulation to fool you. Careful reading can show them dishonorable.
That’s just the surface of apparent collusion and/or corruption so enormous that an establishment dare not look: wash hands, wait, and repeat.
Stiff and stuff a serf.