Radiant Financial Planning has chosen VouchedFor’s enhanced client survey, Elevation, to help the firm meet Consumer Duty requirements.
VouchedFor launched Elevation just under three years ago and is now used by more than 7,000 financial advisers.
Elevation provides Consumer Duty email alerts to ensure that client feedback is acted on in real-time and “offers firm- and adviser-level dashboards to help show firms the specific actions they can take to help meet the Duty”.
Elevation is powered by more than 300,000 clients’ feedback and shows advice firms and advisers “the specific actions they can take to meet the Consumer Duty and enhance client outcomes”.
Radiant Financial Planning group compliance director Rob Taylor said: “We’re committed to delivering excellent client experience.
“Elevation – and the industry benchmarks it provides – will ensure we continue to deliver a best-in-class service and help identify the areas we can continue to improve.
“We’re able to review data at a firm level, but advisers are empowered to access their own dashboards, which alert them to development areas – and potential revenue opportunities.”
VouchedFor managing director Alex Whitson added: “We’re delighted to be helping Radiant Financial Planning – and many other firms – demonstrate that they’re meeting the Consumer Duty by making the insights and actions from client feedback readily available”.
Radiant Financial Planning has 30 advisers.
In April 2024, VouchedFor announced plans to create a ‘universal directory’ for regulated financial and mortgage advice firms.
VouchedFor said the directory will help consumers find and engage with all FCA-regulated firms, thereby building trust in the advice profession.
It will be launched through an initial pilot phase featuring 300 firms and will later include all 19,213 regulated financial and mortgage advice firms.
VouchedFor hopes its new directory will prompt investment, pension and mortgage providers to reconsider how they signpost toward advice.
It added that many providers have stopped doing so in favour of free government guidance services.
Good call. We’ve done the same at Deep Dive Financial Planning. Makes it easy to do the annual survey with a site that a lot of us are already using anyway.